We thoroughly inspect all items when they arrive at our returns facility. We will refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or a defective product.
If the return is not a result of our error, we will refund the full cost of the merchandise minus the original shipping charge, insurance, and return shipping fees.
If you return an item that was opened or shows signs of wear, we will issue a partial refund. Products decrease in value over time; therefore, we reduce refunds for returns initiated over 30 days after delivery or received at our returns facility after 45 days.
You will receive a refund processed at the exchange rate effective at the time of purchase, including any customs, tariffs, and taxes on the order. We will issue your refund to the form of payment within 5 – 7 business days after the package arrives at our facility.
Once we issue your credit, we send you an email with your refund details. Depending on your bank or credit card company, it may take up to 5 additional business days for processing. If you have any questions or concerns about credit posting, please contact your financial institution.